Privacy Policy
This policy explains what personal information I collect, why I collect it, and what I do with it, in plain terms. It applies to this website and to the service I provide. If anything here is unclear, just ask.
1.Who I am
Richard Howell Web Design is a sole trader based in Cambridge, run by Richard Howell. For the purposes of data protection law, I am the data controller for the information described in this policy. You can reach me at hello@richardhowellwebdesign.com.
2.The information I collect
- When you contact me. If you fill in a form or email me, I collect your name, your email address, your phone number if you give it, and whatever you choose to put in your message.
- When you use this website. Like most sites, this one can collect some information automatically through cookies, such as the pages you visit and the type of device you are on. This only happens if you agree to it. See my Cookie Policy for the detail.
- When you become a client. To build and run your site, I will hold the business details, content and account access you share with me, such as your domain and Google Business Profile.
3.Why I use it, and the legal basis
- To reply to your enquiry and discuss working together. The basis is taking steps at your request before entering a contract, and my legitimate interest in responding to people who get in touch.
- To provide the service if you become a client. The basis is our contract.
- To understand how the website is used, if you have agreed to analytics cookies. The basis is your consent.
- To meet legal and tax obligations, such as keeping records of payments. The basis is my legal obligation.
I do not use your information for anything you would not expect, and I never sell it.
4.Cookies and analytics
This website can use cookies, including Google Analytics, to understand how visitors use the site. These only run if you accept them through the cookie banner. You can find the full detail, and change your choice at any time, in my Cookie Policy.
5.Who I share it with
I keep your information to myself as far as possible. The only others who may handle it are the trusted services I use to run the business, such as my website hosting, my email and form delivery, and Google Analytics. They process it only on my instructions and only to provide their service. I never sell your information or share it for anyone else's marketing. I may disclose information if the law requires it.
6.How long I keep it
Enquiries that do not turn into work are kept only as long as needed, then deleted. Client records are kept while you are a client and for a period afterwards where I am required to, for example payment records for tax purposes, which are typically kept for six years. Analytics data is kept in line with the settings on the analytics service.
7.Where your information is stored
Some of the services I use, such as Google, may store or process information outside the UK. Where that happens, they are required to protect it to standards recognised under UK data protection law.
8.Your rights
Under data protection law you have the right to ask for a copy of the information I hold about you, ask me to correct it if it is wrong, ask me to delete it, ask me to restrict or stop using it, object to how I use it, and, where it applies, ask for it in a portable format. Where I rely on your consent, you can withdraw it at any time. To do any of these, just email me at hello@richardhowellwebdesign.com.
If you are not happy with how I have handled your information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
9.Keeping it secure
I take reasonable steps to keep your information safe and to work only with reputable providers who do the same. No method of storing or sending information online is completely secure, but I treat your information with care.
10.Other websites
This site may link to other websites. I am not responsible for their content or how they handle your information, so do check their own privacy policies.
11.Children
This website and service are aimed at businesses, not children, and I do not knowingly collect information about anyone under 16.
12.Changes to this policy
I may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
13.Contact
Richard Howell Web Design
Email: hello@richardhowellwebdesign.com